Privacy Policy

1. What Information We Collect

We collect only the information necessary to provide and improve our services:

• Contact information: Your name and email address when you sign up for free questions or create an account.
• Relationship context: Who you are interviewing (Mom, Dad, Grandparent, Spouse, etc.) to personalize your experience.
• Content you create: Written responses, audio recordings, photographs, and any other media you choose to upload.
• Technical data: Basic usage and analytics data (such as page views and feature usage) to help us improve the platform.

2. How We Use Your Data

We use your information for the following purposes:

• To deliver the services you request (sending sample questions, generating keepsakes, storing your responses).
• To communicate with you about your account, orders, or service updates.
• To improve our platform, fix issues, and develop new features.
• To send occasional, relevant communications — only with your consent.

We do not sell your personal information to third parties. We do not use your stories or content for advertising purposes.

3. Email Communication Consent

When you submit your email address to receive our 5 free sample questions, you consent to receive that initial delivery plus occasional follow-up emails related to your Legacy Lines journey. These may include tips for conducting interviews, product updates, or special offers.

You may unsubscribe from non-essential emails at any time by clicking the unsubscribe link in any email we send. Transactional emails (such as purchase confirmations or password resets) cannot be unsubscribed from as they are necessary to provide our services.

4. Data Storage & Security

Your data is stored securely using encrypted database services provided by our backend infrastructure. We implement industry-standard security measures including encryption in transit (TLS/SSL) and access controls to protect your information from unauthorized access, alteration, or disclosure.

While we take data protection seriously, no system is 100% secure. We encourage you to use strong passwords and keep your account credentials private.

5. Third-Party Services

We use carefully selected third-party services to operate Legacy Lines:

• Email delivery: We use transactional email providers to send your sample questions, confirmations, and account communications. These providers only receive the information necessary to deliver the specific email.
• Backend & database: Our data is hosted on a secure cloud database provider with enterprise-grade security and compliance certifications.
• Analytics: We may use privacy-respecting analytics tools to understand how our site is used. These tools do not identify you personally.

We only share data with third parties when necessary to deliver our services, and we require that they protect your information in accordance with this Privacy Policy.

6. Your Rights & Data Deletion

You have the right to access, correct, or delete your personal information at any time. To request deletion of your data:

• Email us at: hello@mickelvalere.com with the subject line "Data Deletion Request."
• Include the email address associated with your Legacy Lines account.
• We will process your request within 30 days and confirm once your data has been removed.

Note that some information may be retained in backups for a limited period as required for security or legal compliance, but it will not be used for any other purpose.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: hello@mickelvalere.com